Order

Order Guide Fisher Star Creations

Placing an order with Zhaawano is easy!

How to order an art print or jewelry

If you are interested in purchasing an art print or a set of wedding rings, a clan ring, or a piece of jewelry you have several options:

• Fill in the inquiry/order form and indicate your choice; be as specific as you can.
• Describe the piece(s) of your choice over the phone;
• Make an appointment to come by the studio by email, or by telephone: (0031)(0)683679919;
• Send the jeweler a message through his Facebook page.  

Payment terms jewelry

Zhaawano’s jewelry pieces and wedding and clan rings are individually handcrafted and made to order. Orders are finalized by making a down payment, which is roughly 1/2 of the selling-price in case you come by the studio to place the order. However, if you should order by email, over the phone, or through the contact form, the full amount (plus any postal charges) must be paid in advance.

The required amount – a down payment or the total sum - must be transferred to Zhaawano’s bank account. If you decide to stop by a cash payment will do. Credit cards are not accepted.

Orders placed by email, telephone, fax, or contact form will, under normal circumstances, be confirmed by email within one, or three business days maximum.

It is not possible to pay online by credit card or email. Direct payment through Zhaawano’s bank or through his Wise or PayPal account is preferred.

If the date of payment surpasses the statutory limit of 30 days, interest will be charged at 10 percent per month. In addition, all judicial and extrajudicial collection costs will be charged to customer. 

Payments:
ING BANK, IBAN no. NL 37 INGB 0007 8658 60 
to the account of: 
La Mesa Verde, Messinastraat 38b AMSTERDAM, 
Nederland. 
Payments from countries outside the EU can be made through STRIPE, WISE, or PayPal,
or via an international bank transfer.

International bank account number:

IBAN nr.: NL37 INGB 0007865860
Swift Code (BIC): INGBNL2A

Bank address: ING bank NV - PO box 1800 - 1000 BV AMSTERDAM

Payments from countries outside the EU can be made through the following PayPal address: zhaawano@gmail.com. Please note that the price of the jewelry ordered is subject to a 5.9% additional charge if the amount is transferred through PayPal; if transferred via STRIPE, WISE, or directly to the bank account of the studio in the Netherlands, no extra charges are applied.

Terms and costs of delivery of jewelry

Wedding rings, clan rings, and jewelry created by Zhaawano will be shipped from the The Netherlands.

Standard shipping method on all international orders is FedEx Priority mail shipping. This method includes insurance, tracking information, and reliable delivery projections.

Please keep in mind that there are prohibitions on the import of jewelry and wedding rings. We ask that you inquire about these issues within your country prior to purchase. Coverage of all import fees, customs, duties, and taxes will be the sole responsibility of the buyer. Duties and Taxes are always invoiced to recipient, unless otherwise specifically indicated.

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Wedding ring and jewelry orders may take up 3 to 6 weeks because of the customization of the products; as a rule, the jewelry of your choice will be delivered within 5 or 6 weeks after the required payment has been received. The ordered item(s) will be forwarded to your address by insured and registered mail; or you yourself may pick it up at the studio.

Although the average shipping time is 3 to 6 weeks, your order may take longer from the shipping date to arrive due to serious illness (such as an accident leading to a serious injury and/or a serious handicap, or pandemic outbreaks such as Covid-19) or to an unexpected delay with the postal service and/or customs/Border Patrol of the recipient’s country being responsible for the actual delivery and/or handling/clearing. Both illness and an unexpected delay in the shipping process are regarded cases of Force Majeure, meaning: Not reasonably foreseeable and beyond Zhaawano's control. Force Majeure shall mean any shortcoming Zhaawano is not accountable for, because Zhaawano is not to blame and cannot be held responsible according to law, jurisdiction, or common views. If the Force Majeure event is merely temporary and the contract is capable of resumption at a later date, there will be no reimbursement as the contract has not been terminated and the obligations of both parties will resume once the Force Majeure event has ceased.

Shipment in the Netherlands: in case the jewelry is forwarded in the Netherlands postage costs of 27 Euro will be charged. The remainder of the price increased by the postal charges must be credited to Zhaawano's bank account or STRIPE, WISE, or his PayPal account within 14 days of delivery.

Shipment to another country inside the EU: 37 Euro. 

Shipment to a country outside the EU: approximately 100 USD or its equivalent in another currency.

Please note that persons who hold a Canadian First Nations status card and live and work on their reserve are generally tax exempt. 

Wedding and clan ring sizing information

When ordering, make sure to mention the exact size(s) of the (wedding or clan) band(s) of your choice.

Please note that professional sizing methods are more reliable and accurate than online or at-home methods. Professional sizing can be done at a local, reputable jeweler.

It is important to consider the width of your band as wider bands typically require a larger size to fit comfortably. It is therefore always best to be sized with a ring sizer (a jeweler's wedding band gauge) of the same width as that of the ring you intend to purchase.

Please note that in case the ring size or sizes relayed by the customer to the jeweler turn(s) out to be inaccurate or no longer up-todate on delivery, all costs for resizing the ring(s) or making new ring(s) will be entirely for the customer's account.
 
CUSTOMER PRIVACY: Customer names, address, email address, phone number, and credit card information are held strictly private and not shared or sold.